Contact the team
Need to contact us? Find out how on this page.
Get in Touch
We love to chat about your travel plans and are happy to talk if you have any questions.
Contact Us
Your next adventure starts with a message.
Frequently asked questions
Have more questions? Contact us.
Are our travel packages customisable?
Yes, all our packages can be personalised according to your needs.
What is the mode of payment for booking?
We offer UPI, Net Banking and all online modes of payment. content management.
What kind of support do you offer during the trip?
We offer 24/7 customer support, local guides, assistance with transportation, accommodation, and emergencies, ensuring a smooth and enjoyable trip from start to finish.
What is your cancellation policy?
A written notification is necessary in case the tour or travel service is canceled for any expected or unexpected reasons. Cancellation charges will be applied from the date we receive your written notice, as outlined below: 60 days & prior to arrival – 10% of the tour/service cost. 59 to 30 days prior to arrival – 20% of the service/tour cost. 29 to 15 days prior to arrival – 25% of the service/tour cost. 14 to 08 days prior to arrival – 50% of the service/tour cost. 07 days & less, prior to arrival or no show – NO REFUND. Please note that regardless of the cancellation slabs mentioned above, a minimum 10% service charge will apply in the event of a tour service cancellation after the booking has been made with us. For bookings made during high peak seasons (such as Diwali from October 15th to November 15th, and the Christmas/New Year period from December 15th to January 15th), NO Refund will be provided, regardless of the cancellation period. If you cancel the trip after it has started, the refund will be limited and will depend on the amount we are able to recover from the hotels we patronize. We are not responsible for refunding unused hotel accommodations, chartered transportation, missed meals, or similar expenses.
What is your refund policy?
Regarding refunds for unused or unutilized services (which have been paid for and canceled in advance), the amount refunded will be determined according to the cancellation policy outlined above. The refund will be processed and issued to the person who made the payment. Please be aware that the refund process may take 2 to 4 weeks due to banking procedures. Additionally, if the refund is processed to a credit card or bank account, any applicable bank charges will be deducted from the refund amount.
How can I contact customer support?
You can reach our customer support team via email, phone or WhatsApp. Our contact details are available on the Contact Us page.
Is a deposit required to book a tour?
Yes, a deposit is required to secure your booking. Usually, you can book our tour by making 30% of the total tour cost as advance payment. We hold the right to decide upon the amount to be paid as an advance payment, based on the nature of services and the time left for the commencement of the services. Apart from the above in some hotel or resort bookings during the high peak tourist season (Diwali, Christmas, New Year) full payment is required to be sent in advance.
What should I wear when visiting temples and religious sites?
When visiting temples and religious sites, it is important to dress modestly. This typically means covering your shoulders and knees. In some temples, you may be required to remove your shoes.
What should I do in case of an emergency during my trip?
In case of an emergency, contact our local representative or emergency contact number provided in your pre-departure information. We are available 24/7 to assist you.
Are your tours accessible for people with disabilities?
We strive to make our tours accessible to everyone. Please let us know your specific needs, and we will do our best to accommodate you and provide the necessary assistance.
